Eden Parfum Pty Ltd
Effective Date: 20/5/25

At Eden Parfum Pty Ltd (ABN 66668522692), we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or interact with us.

1. What Information We Collect

We may collect the following types of personal information:

• Name
• Email address
• Shipping and billing address
• Phone number
• Purchase history and order details
• Information collected via cookies and tracking tools
• Other information provided through contact forms or subscriptions

Payment details are processed securely via Shopify and are not stored by us.

2. How We Collect Information

We collect personal information directly from you when you:

• Place an order through our website
• Subscribe to our newsletter
• Contact us via email or contact forms
• Interact with our website or marketing communications

We may also collect information automatically through cookies and similar technologies.

3. Why We Collect Your Information

We use your personal information to:

• Fulfil and deliver your orders
• Provide customer support
• Communicate with you about your order or account
• Send marketing communications (if you opt in)
• Analyse website performance and customer preferences
• Comply with legal obligations

4. Sharing Your Information

We may disclose your personal information to trusted third parties including:

• Shopify, for website hosting and payment processing
• Shipping and logistics partners
• Email and marketing platforms such as Klaviyo
• Analytics and advertising tools including Google Analytics and Meta Pixel
• Legal or regulatory authorities, if required by law

These third parties may store or process data outside of Australia.

5. Use of Cookies

We use cookies and similar tracking technologies to improve your experience, analyse site traffic, and show you relevant content and ads. You can choose to disable cookies in your browser settings.

6. Direct Marketing

If you’ve subscribed to our mailing list, we may send you updates and promotions. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at hello@edenparfum.com.au.

7. Access and Correction

You have the right to access and request correction of your personal information. To do so, please contact us at:

hello@edenparfum.com.au

We will respond to all requests within a reasonable timeframe and in accordance with the Privacy Act.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no data transmission over the internet is 100% secure.

9. Overseas Disclosure

Some of our service providers are located overseas, including Shopify, Klaviyo, and Google. By interacting with our website and services, you consent to the transfer and storage of your information outside Australia.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the revised effective date.

11. Contact Us

If you have any questions, feedback, or concerns about our Privacy Policy or how we handle your data, please contact us at:

hello@edenparfum.com.au